Our return policy in brief

• You have 14 days to return an order after receiving it.
• If you change your mind, or if the product you have received does not live up to your expectations, you can contact us before returning the item.
• Unless otherwise agreed with us, you are responsible for the return shipping cost.
• Please note that exceptions may apply to custom-made goods, hygiene products and other items.
• If you have any questions, you can contact us.

Instructions for returning goods

• If you wish to return an item, email us or send a message via Tictail Talk with your name, address, email address, order number and the items the return concerns, preferably using the return form.
• Send the items to be returned within 14 days of contacting us.
• You are responsible for any damage caused to the goods during shipping. We therefore strongly recommend that you send the products well packaged, in good condition and in their original packaging.
• Please send us a tracking number for the return if you can.
• If a returned item is shipped internationally, mark the package "RETURNED GOODS" to avoid customs fees. We are not responsible for any customs fees on the shipment.
• Unless otherwise agreed, the refund will be issued via the same payment method you originally used for the purchase.
• If the product or packaging has been used or is damaged, we reserve the right to deduct the depreciation in value from the refund amount.

Any questions: info@candelize.com