General Terms and Conditions for Candelize

Thank you for your interest in our products! Below you will find the terms and conditions that apply to your purchase; they explain what rights you have. Should you have any questions, just contact us and we will be more than happy to explain how everything works. Explained here is who you are buying from (section 1), how you place an order (section 2), prices (section 4), shipping and delivery (section 6), the right of withdrawal (section 7) and warranties (section 9). We hope you will be happy with your purchase!

General

These general terms and conditions (the "Terms") apply when you (the "Customer" or "you") place an order from Candelize, company registration number SE559025391901 (the "Company", "us" or "we") on candelize.com (the "Website").

By accepting the Terms, you confirm that you are at least 18 years old or have your guardian's consent, and that you comply with the Terms. You also confirm that you have read the information on the processing of personal data and cookies and consent to the use of such data in accordance with Tictail's privacy policy.

We sell our products to several countries and jurisdictions and these Terms are designed to be global. Depending on where you live, however, mandatory legislation may apply. We respect applicable laws and nothing in these Terms shall be construed as limiting your statutory rights, where such laws grant you greater rights than those stated here.

By accepting these Terms, you understand and accept that all orders, purchases and transactions are made exclusively between the Company and the Customer, and that Tictail AB, Tictail Inc – in its capacity as platform provider – accepts no responsibility for content, interactions or transactions made on candelize.com.

Orders, etc.

When you receive an order confirmation from us, it means that your order has been accepted and that you are entering into a purchase agreement. We recommend that you save the order confirmation for any future contact with us. We may refuse an order for various reasons, for example if you provide incorrect personal data and/or have outstanding debts.

You may cancel your order up until we have confirmed it. We will then refund any charges that you or your debit or credit card company have incurred for the order.

We may cancel an order if the ordered products are sold out. We will then refund any charges and inform you of equivalent products if such are available.

All ordered products remain our property until we have received full payment for them.

Customer information, etc.

You are responsible for ensuring that the personal data you provide to us is accurate and complete.

You are responsible for all purchases made with your login credentials. Make sure you keep your login credentials secret and that no one else can access them without your permission. Notify us if you suspect that someone has obtained your login credentials without your permission.

Prices, fees, etc.

The prices stated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where indicated (depending on where you live, VAT may not apply to your purchase). Unless otherwise stated on the Website, payment and shipping costs are not included and are reported separately. Please note that local fees (such as currency exchange fees, credit or debit card fees, VAT, customs duties, etc.) may apply depending on where you live and your local legislation. You are responsible for such fees and cannot have them paid by us.

Special offers

On certain occasions we may, for certain products, offer better terms than those stated in the Terms, for example regarding an extended right of withdrawal or free returns. Such better terms apply only for a limited time, until the specific products are sold out, and may be cancelled by us at any time, in which case these Terms apply without amendment.

Shipping and delivery

Products in stock are usually delivered within the number of working days shown on the Website. The estimated delivery time for an order is stated in the order confirmation. In the event of delays, we will inform you and continue to monitor the order. You may cancel the order if delivery is delayed by more than 30 days and the delay was not caused by you.

Depending on the shipping method, you may need to collect the order from a specific pick-up point. You must do so within the time stated on the delivery notice. If you do not collect the order in time, a late fee may be charged and the order may be sent back to us at your expense. We may also cancel the order if you do not collect it in time.

Right of withdrawal

You have the right to withdraw from your order by notifying us within 14 days of receiving your products. You must then send us a notice of withdrawal with your name, address and email address, your order number and a list of the products concerned, for example by using the form on the Website. You must then immediately, and within 14 days of sending the notice of withdrawal, return the products to us at your own expense. You are responsible for the condition of the products during the delivery back to us, so we recommend that you send them well packaged, in good condition and in the original box and/or packaging.

When you withdraw from an order, we will refund the price you paid for the products you return, including shipping costs for standard delivery to you (i.e. the cheapest shipping method; you will not be refunded for extra expenses if you chose express delivery or similar). From the amount refunded, however, we may deduct an amount for any diminished value of the products if this has arisen because your handling exceeded what is necessary to determine the function or characteristics of the products. Furthermore, shipping costs are only reimbursed if the returned products constitute an entire order; they are not refunded if you only return part of an order. We will issue the refund as soon as possible and within 14 days of receiving your notice of withdrawal. However, we will withhold the refund until we have received the returned products or proof that they have been sent to us (in the form of a delivery certificate). The refund will be paid using the same payment method you used to pay for the returned products, unless otherwise agreed.

Your right of withdrawal does not apply to contracts that:

• concern a service that has been fully performed, if when placing your order you consented to the performance of the service and acknowledged that you would have no right of withdrawal once the service had been performed
• concern goods or a service whose price depends on market fluctuations beyond our control, which may occur during the period between your receipt of the product whose purchase you wish to cancel and the time we are notified that you wish to cancel the purchase
• concern goods made to your specifications or otherwise personalised for you
• concern goods that rapidly decrease in value or have an expiry date
• concern goods in unsealed packaging that are unsuitable for return for health or hygiene reasons, where the packaging has been unsealed by you
• concern goods which, after delivery, are by their nature inseparably mixed with other items
• concern sealed audio or video recordings or sealed computer software, where the seal has been broken by you
• concern individual copies of a newspaper or magazine
• concern digital content delivered other than on a physical medium, if you have consented to such delivery and acknowledged that you thereby waive your right of withdrawal
• concern cultural events, sporting events or similar entertainment activities, food services, catering or similar services, accommodation, transport of goods or rental of means of transport, where we provide the service on a specific date or during a specific period.

Warranty and complaints

Some of our products may be covered by warranties. Information about such warranties is provided on the Website or in these Terms. The order confirmation serves as proof of warranty. Our warranties cover manufacturing defects only, and therefore no defects arising in connection with individual modifications of the products' function or appearance following rebuilding, upgrading or other configuration.

Within 2 years (or another longer statutory period) of receiving the products, you may file a complaint about products that are defective under applicable consumer protection legislation. You must then send us a complaint with your name, address and email address, your order number and a list of the products the complaint concerns, for example by using the form on the Website. You must submit your complaint as soon as possible after the defect has been discovered. Any complaint submitted within two months of the defect being discovered is considered submitted in good time.

We will refund you for the defective products in accordance with applicable consumer protection legislation and are responsible for costs incurred in connection with the products being sent back to us. It is our goal to issue such payments within 30 days of receiving the complaint and determining that a refund is due, but it may take longer depending on the nature of the product. It is also our ambition to follow the guidelines for defective products established by relevant national consumer protection authorities. The refund will be paid using the same payment method you used to pay for the defective products, unless otherwise agreed.

Limitation of liability

Unless local legislation provides otherwise, our liability is limited to direct damages, and under no circumstances shall we be held liable for indirect damages, such as loss of income or the like.

Intellectual property rights

The Website and all its content are owned by us and our licensors and are protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without our written consent.

Disclaimer

We accept no liability for image or typographical errors on the Website, such as errors in product descriptions, technical specifications, incorrect prices or incorrect information regarding a product's stock status. We have the right to correct obvious errors and may change or update information on the Website at any time.

Images on the Website are for illustrative purposes only and are no guaranteed representation of the exact number of products you will receive if you order, nor of the exact appearance, function or origin of the product.

Changes to the Terms

We may change these Terms at any time. We will then apply the amended Terms on the Website, and they take effect when you accept them (in connection with placing a new order via the Website or when visiting the Website).

Governing law and dispute resolution

In the event of a dispute, we strive to comply with decisions from relevant national consumer protection authorities.

Disputes concerning the interpretation or application of these Terms shall be governed by and construed in accordance with the legislation of the country or state from which we conduct our business, and shall be adjudicated non-exclusively by the courts where we have our registered office. "Adjudicated non-exclusively" means that you may bring a case against us in another jurisdiction, if such a right exists under national legislation.

---

That's it! We hope you are happy with your purchase! These terms were drawn up by Candelize on 2017-03-29 16:22:15